Cancellation and Refund Policy — ItIsMe

Cancellation and Refund Policy

How to cancel your ItIsMe subscription, when a refund is available, and how long it takes. Written plainly, with no conditions buried in the small print.

Last updated: 18 September 2026

At a Glance

1. Scope

This Policy applies to all paid subscriptions to ItIsMe, the website builder platform operated by V2S Infosystem Private Limited, 2/352, Subhash Nagar, New Delhi – 110027, India.

It forms part of our Terms and Conditions and should be read with them. Where this Policy and clause 6 of the Terms describe the same thing, they are intended to say the same thing; if any difference arises, this Policy applies to refunds and cancellations.

Nothing in this Policy limits any right you have as a consumer under the Consumer Protection Act, 2019.

2. The Free Basic Plan

The Basic Plan costs ₹0 per year. No payment is taken, so no refund can arise. You may stop using the Service at any time, or close your account from your dashboard or by writing to support@itisme.in.

Moving from Basic to a paid Plan is treated as a new purchase, and the 3-day window in clause 3 applies to it.

3. The 3-Day Refund Window

If you are not satisfied with a paid Plan, you may request a refund within 3 calendar days of the payment being made. This applies to a first purchase and to an upgrade.

• The refund is of the amount paid for that Plan, less applicable taxes and payment gateway charges, which are already paid away to the tax authorities and to the payment gateway and cannot be recovered by us. We will tell you the exact amount before we process it.
• No reason is required. Telling us what did not work helps us improve, but it is not a condition. The refund is subject to this Policy and to our Terms and Conditions.
• Your account reverts to the free Basic Plan, and content that exceeds the Basic Plan limits stops being published, although it is not immediately deleted.
• The window runs from the date the payment is received, not from the date you first log in.

4. After the 3-Day Window

Once 3 days have passed, annual fees are not refundable on a pro-rata basis. Subscriptions are sold and billed as a full annual term.

You are not locked in, though. You keep the paid Plan and every feature in it for the remainder of your paid year, and you can switch off auto-renewal at any time so that no further charge is taken. Clause 5 explains how.

The only exceptions to this clause are a failure on our side (clause 6) and any refund we are required to make by law.

5. Cancelling Your Subscription

5.1 Auto-renewal

Paid Plans renew automatically at the end of each annual term so that your website does not go offline unexpectedly. We will send a reminder to your registered email address before a renewal is charged.

5.2 How to cancel

You can cancel in any of these ways:

• from the subscription section of your ItIsMe dashboard;
• by emailing support@itisme.in from your registered email address; or
• by messaging us on WhatsApp at +91 8375012908.

5.3 What happens when you cancel

• Cancellation stops the next renewal charge. It is not a refund request — if you also want a refund, say so, and clause 3 or clause 6 will apply.
• Your Plan and your website continue to work normally until the end of the term you have already paid for.
• At the end of that term your account moves to the free Basic Plan. Your website stays online, with the Basic Plan limits applied.
• Content that exceeds the Basic Plan limits stops being published but is not immediately deleted, so you can upgrade again and restore it.
• To remove your account and content entirely, ask us to close the account. Clause 11 explains what happens to your data.

6. If the Failure Is Ours

If the Service is materially unavailable or unusable for a prolonged period because of a fault on our side, and we are unable to restore it within a reasonable time, you may request a pro-rata refund for the unused part of your term. Contact us and we will look at what happened and what you were unable to use.

This does not cover scheduled maintenance that we notified in advance, brief interruptions, problems caused by your own device, browser or internet connection, or events outside our reasonable control as described in our Terms.

Where we materially reduce a feature of a paid Plan during your term, you may cancel and request a pro-rata refund for the unused part of that term.

7. When No Refund Is Payable

A refund is not available where:

• more than 3 days have passed since payment, except under clause 6 or where the law requires otherwise;
• the account has been suspended or terminated for breaching the Terms and Conditions or the Acceptable Use Policy, including publishing prohibited content, spam, fraud or infringing material;
• the request relates to a free Basic Plan, for which nothing was paid;
• the Service worked as described and the request is a change of mind after the 3-day window;
• the dissatisfaction relates to results rather than to the Service itself — for example the number of visitors, enquiries, clients or job offers your website generated, or its search engine ranking, none of which we warrant; or
• the Domain Key you wanted was unavailable and an alternative was offered and accepted.

8. Upgrades and Downgrades

• Upgrading from Basic to Professional (₹999/year) or Enterprise (₹1,999/year), or from Professional to Enterprise, takes effect as soon as payment is confirmed. The 3-day window in clause 3 applies to the amount you pay.
• Downgrading takes effect at the end of your current paid term, not immediately. No refund is given for the difference, because you keep the higher Plan for the term you paid for.
• Before a downgrade takes effect, bring your content within the limits of the lower Plan. Content above the limit stops being published, although it is not immediately deleted.

9. How to Request a Refund or Cancellation

10. How Refunds Are Paid

• Refunds are made to the original payment method only. We cannot refund to a different card, bank account or UPI ID.
• Approved refunds are processed within 7 to 10 working days of approval.
• The time your bank or card issuer then takes to credit the amount is outside our control and is commonly a further 3 to 7 working days.
• Refunds are issued in Indian Rupees and are processed only to Indian payment methods — an Indian bank account, an Indian debit or credit card, or an Indian UPI ID. Where a payment was made using a payment method issued outside India, we are unable to process a refund to it. Any currency conversion difference or bank charge applied by your provider is not refundable by us.
• We will confirm by email once the refund has been initiated, with a reference you can quote to your bank.

11. Failed, Duplicate and Disputed Payments

11.1 Failed payments

If a payment fails but an amount has been debited from your account, it is normally reversed automatically by your bank or the payment gateway within 5 to 7 working days. If it has not been reversed after that, write to support@itisme.in with the transaction reference and we will trace it with the gateway.

11.2 Duplicate payments

If you were charged twice for the same subscription, tell us and we will refund the duplicate amount in full. The 3-day window does not apply to a duplicate charge — we will refund it whenever it is identified.

11.3 Unauthorised charges

If you believe a charge was made without your authorisation, contact us immediately at support@itisme.in and also inform your bank or card issuer. We will investigate and, where the charge was not authorised, refund it in full.

11.4 Chargebacks

If you intend to dispute a charge with your bank, please contact us first. Most issues are resolved faster directly. Where a chargeback is raised, we may suspend the account while the dispute is being decided, and we will provide the payment gateway with the records relating to the transaction.

12. Your Website and Data After Cancellation

• Cancelling a paid Plan does not delete your account. Your website continues on the free Basic Plan.
• If you ask us to close the account, your website stops being published and your content is deleted within 30 days.
• Residual copies may remain in routine encrypted backups for up to 30 days, after which they are overwritten.
• You may request an export of your content within 30 days of the account being closed.
• Your Domain Key is released and may be taken by another user once your account is closed. We cannot reserve it for you.

Our Privacy Policy sets out our retention periods in full.

13. If You Are Not Satisfied With Our Decision

If a refund request is declined and you disagree with the outcome, you may escalate it to our Grievance Officer.

Complaints are acknowledged within 24 hours and resolved within 15 days. If you remain dissatisfied, you retain your rights under the Consumer Protection Act, 2019, including the right to approach the appropriate consumer forum.

14. Changes to This Policy

We may update this Policy. Material changes will be notified by email to your registered address or by a prominent notice on itisme.in before they take effect. The version in force when you made a payment is the one that applies to that payment.

15. Frequently Asked Questions

16. Contact Us

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